TERMS AND CONDITIONS
1. Seller identification
The seller and operator of the vicepc.sk online store is: Business name: Liliia Viernikova – VICEpc Registered address: Bajkalská 14083/2C, 831 04 Bratislava – Nové Mesto district Company ID (IČO): 57312761 | Tax ID (DIČ): 3122365631 | VAT ID (§ 7a): SK3122365631 Registration: entered in the Trade Register of the District Office Bratislava Email: vicepc.slovensko@gmail.com | Phone: +421 914 448 800 Supervisory authority: Slovak Trade Inspection (SOI), SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27, www.soi.sk
2. Definitions and scope
2.1 Scope of the Terms
These Terms govern the rights and obligations between the seller and the buyer in the sale of goods via the vicepc.sk online store, in accordance with Act No. 108/2024 Coll. on Consumer Protection as amended and Act No. 40/1964 Coll. Civil Code.
2.2 Buyer as consumer
Buyer – consumer: a natural person who, when concluding the contract, is not acting in the course of their business activity.
2.3 Buyer as trader
Buyer – trader (B2B): a person purchasing goods for business purposes (purchase under a company ID). Consumer protection provisions do not apply to B2B relations; these are governed by Act No. 513/1991 Coll. Commercial Code.
2.4 Age restriction
These Terms apply exclusively to persons over 18 years of age.
2.5 Contract language and retention
The contract is concluded in the Slovak language. The seller retains the concluded contract in electronic form and will make it available to the buyer on request.
3 Subject of the contract and description of goods
3.1 Subject of the purchase contract
The subject of the purchase contract is the sale of computer equipment – computer systems individually assembled on the basis of the buyer's order.
3.2 Product images and component substitution
Product images on the website are representative. Due to ongoing technical and design revisions of components by their manufacturers, the final visual appearance of the product may differ in non-essential details, which does not affect the declared technical parameters, performance and functionality of the goods. The seller reserves the right to substitute a component with a model of equal or better parameters and will inform the buyer of any such change in advance.
3.3 Indicative nature of tools and FPS figures
Tools on the website (filters, PC Selector, FPS indicators) are informative and indicative in nature. The FPS values shown are estimates at specific settings and are not a guaranteed characteristic of the goods, as they depend on current software settings, game and driver updates, and the buyer's system configuration.
3.4 The build as an indivisible unit
The computer system is considered a single indivisible functional unit including pre-installed software, where this forms part of the order specification.
4 Conclusion of the purchase contract
4.1 Catalogue as an invitation to offer
All goods in the catalogue constitute an invitation to make an offer. The buyer's order and its payment constitute a proposal to conclude a contract.
4.2 Formation of the contract
The purchase contract is deemed concluded upon delivery of the Order Confirmation by the seller to the buyer's email address. Automatic confirmation of payment receipt via the payment gateway is not confirmation of the conclusion of the contract.
4.3 Verification of component availability
The seller reserves the right to confirm the order only after verifying current component availability with suppliers. If components are unavailable, the seller will inform the buyer without delay and refund the full amount paid within 14 days at the latest.
4.4 VICE X non-binding enquiry
By submitting the VICE X contact form, the buyer sends a non-binding enquiry for the preparation of an individual quote.
4.5 Contract formation for VICE X
In the case of the VICE X service, the purchase contract arises only after the buyer's written approval of the individual quote and delivery of the Order Confirmation by the seller.
4.6 Withdrawal exception for VICE X
As these are goods made to the buyer's specifications, VICE X orders are subject to the exception from the right of withdrawal under § 19(1)(c) of Act No. 108/2024 Coll. The buyer is expressly informed of this before the contract is concluded and acknowledges it by approving the quote.
4.7 Catalogue builds and full withdrawal right
The exception under point 4.6 does not apply to standard catalogue builds; for these, the consumer has the full right of withdrawal under Article 7.
5 Purchase price and payment terms
5.1 Prices and VAT status
Prices listed in the catalogue are valid at the time of display and are stated in EUR. The seller is not a VAT payer (registered under § 7a of Act No. 222/2004 Coll. on VAT due to receiving services from abroad). Prices shown are final.
5.2 Method of payment
The only accepted form of payment is 100% advance payment via the Stripe payment gateway. The purchase price is deemed paid when the funds are credited to the seller's account.
5.3 Price changes
The seller reserves the right to change prices due to changes at suppliers. Price changes do not apply to orders already confirmed and paid.
5.4 Discounts and promotional prices
Where the seller announces a price reduction, it simultaneously states the lowest price at which the goods were sold in the 30 days preceding the reduction; this price serves as the basis for calculating the discount. The promotional price is valid for the period stated with the goods, after which the goods return to their original price. The seller does not apply a price reduction to the same build repeatedly at intervals shorter than 31 days.
5.5 Delivery costs
Delivery costs are stated at checkout before the order is bindingly submitted.
6 Delivery terms
6.1 Delivery period
The seller undertakes to deliver the goods within 7 to 14 working days of order confirmation. In justified cases (e.g. temporary unavailability of components at suppliers) this period may be extended, but to a maximum of 30 calendar days. The seller will inform the buyer of any extension without delay.
6.2 Right to withdraw upon extension
If the buyer does not agree to the extension under point 6.1, the buyer is entitled to withdraw from the contract and the seller will refund the full amount paid without delay, within 14 days at the latest.
6.3 Delivery methods
Courier service (DPD or another carrier according to the current offering) – delivery throughout the Slovak Republic. VICEpc Courier – personal delivery within the Bratislava Region by arrangement with the seller.
6.4 Shipment tracking
After handing the shipment to the carrier, the seller makes the tracking number available in the Track Your Order system at vicepc.sk.
6.5 Testing and build documentation
Every build undergoes a stress test before dispatch. The seller keeps photo and/or video documentation of the assembly, testing and packing of each PC, including a record of the serial numbers of all components. This documentation serves as evidence of the condition and composition of the goods at the time of dispatch.
6.6 Passing of risk
The risk of damage to the goods passes to the buyer upon receipt of the goods from the carrier. Buyers are advised to check the integrity of the packaging on receipt and to note any visible damage to the shipment in the carrier's delivery document.
7 Withdrawal from the contract
7.1 Withdrawal period
A consumer has the right to withdraw from the contract without giving a reason within 14 calendar days of receiving the goods, in accordance with Act No. 108/2024 Coll., with the exception of goods listed in point 4.6 of these Terms (VICE X builds).
7.2 Exclusion of trader buyers
The right of withdrawal without giving a reason under this Article belongs exclusively to a buyer who is a consumer. A buyer who is a trader (purchase under a company ID) does not have this right.
7.3 Methods of withdrawal
A consumer may withdraw from the contract by any of the following means: - using the withdrawal function available in the online interface of the e-shop at vicepc.sk/en/withdrawal; use of this function requires no registration or login; - completing and sending the withdrawal form available at vicepc.sk/warranty-returns to vicepc.slovensko@gmail.com; - any other unambiguously worded statement sent to the seller.
7.4 Confirmation of receipt
Upon receiving notice of withdrawal, the seller will without delay send the consumer an email confirming receipt of the notice, stating the date and time it was received.
7.5 Refunds
The seller will refund the consumer all payments received, including the cost of delivery, within 14 days of receiving the notice of withdrawal, using the same means of payment the consumer used. The seller is not obliged to issue the refund before the goods have been delivered to the seller or before the consumer provides proof of dispatch. If the consumer chose a delivery method other than the cheapest offered, the seller is not obliged to refund the difference in delivery cost.
7.6 Cost of returning the goods
The direct cost of returning the goods is borne by the consumer. Given the weight and dimensions of a computer system, the indicative cost of return shipping within the Slovak Republic is approximately €15–30, depending on the carrier chosen and the weight of the shipment.
8 Liability for defects and complaints procedure
8.1 Liability period
The seller is liable to the consumer for defects that appear in the goods within 24 months of receipt (§ 619(1) of the Civil Code). For a buyer who is a trader (purchase under a company ID), the liability period for defects is 12 months.
8.2 Presumption of existing defect
If a defect appears within 12 months of receipt of the goods, it is presumed to have existed at the time of receipt. After this period, the buyer bears the burden of proving that the defect existed at the time of receipt.
8.3 Buyer's remedies
The buyer has the right to require the defect to be remedied by repair or replacement; the buyer chooses between repair and replacement, provided the chosen method is not impossible or disproportionately costly compared with the other. If the seller does not remedy the defect within the period under point 8.5, or if the same defect recurs, the buyer has the right to a proportionate price reduction or to withdraw from the contract.
8.4 Complaints procedure
1) The buyer sends a description of the defect and the order number by email to vicepc.slovensko@gmail.com. 2) The seller will without delay issue the buyer a written confirmation of the notification of the defect, stating the period for its remedy. 3) The seller provides remote diagnostics. If physical intervention is required, the buyer sends the PC to the address specified by the seller, properly packed in accordance with point 7.7. 4) In accepted warranty cases, the seller bears the transport costs in both directions. If the complaint proves unfounded, or if the defect is not covered under point 8.6, the buyer bears the transport and any diagnostic costs. 5) If the seller rejects the complaint, it will notify the buyer of the reasons for rejection in writing.
8.5 Time limit for handling
The seller will remedy the defect within a reasonable period, which may not exceed 30 days from the date the defect was notified. A longer period is permissible only where justified by an objective reason beyond the seller's control – in particular where remedying the defect requires a returns procedure with the component manufacturer (RMA) or delivery of a replacement component from abroad. The seller will inform the buyer in writing of any such period and the reasons for the extension.
9 Environmental protection and waste management
9.1 ASEKOL registration
The seller is registered in the electrical waste collection and recycling system ASEKOL SK, s.r.o. in accordance with Act No. 79/2015 Coll. on Waste and duly pays recycling fees for electrical and electronic equipment.
9.2 Obligation to hand over WEEE
At the end of the product's life, the buyer is obliged to hand the device over exclusively at designated electrical waste collection points (collection yards, authorised retailers, collection centres). The device must not be disposed of in municipal waste.
9.3 Lithium battery (CMOS)
The computer system contains a lithium battery (CMOS) on the motherboard. This battery is subject to a separate collection regime and must not be disposed of in municipal waste.
9.4 WEEE symbol
The crossed-out wheeled bin symbol (WEEE) on the product or in the documentation indicates the obligation of separate collection under European Directive 2012/19/EU.
10 Circumstances excluding liability (force majeure)
10.1 Definition of force majeure
The seller is not liable for delays in delivery caused by circumstances excluding liability, in particular: disruptions in global logistics, sudden interruption of component supplies from manufacturers, natural events, government measures.
10.2 Notification and right to withdraw
In such cases the seller will inform the buyer without delay of the situation and the expected delivery date. The buyer has the right to withdraw from the contract and request a full refund if the extended period exceeds 30 calendar days.
11 Personal data protection
11.1 Legal framework
The seller processes the buyer's personal data in accordance with GDPR (EU) 2016/679 and Act No. 18/2018 Coll. on the Protection of Personal Data.
11.2 Privacy Policy
Detailed information on the processing of personal data, the use of cookies and the rights of data subjects is set out in the Privacy Policy available at https://vicepc.sk/en/privacy-policy.
11.3 Payment data
The seller does not process or store payment data (card numbers) – payment operations are handled exclusively by the payment gateway Stripe Payments Europe, Limited (Ireland).
12 Dispute resolution
12.1 Out-of-court resolution
The seller undertakes to resolve any disputes with the buyer primarily out of court. The buyer may send their complaint to vicepc.slovensko@gmail.com.
12.2 Alternative dispute resolution
If the seller responds negatively to a request for redress or fails to respond within 30 days of it being sent, the consumer has the right to submit a proposal for alternative dispute resolution (ADR) under Act No. 391/2015 Coll. The ADR entity is the Slovak Trade Inspection (www.soi.sk) or another authorised legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (www.mhsr.sk).
12.3 Submitting a proposal and fees
A proposal to initiate ADR may be submitted by the consumer in paper form, electronically, or orally for the record. Alternative dispute resolution is free of charge for the consumer, except for a fee that the ADR entity may require, up to a maximum of €5.
13 Final provisions
13.1 Effectiveness and binding force
These Terms, version 2.0, are valid and effective from 27 August 2026 and replace the previous version. The Terms valid at the time the order is submitted are binding on the buyer.
13.2 Amendments to the Terms
The seller reserves the right to amend these Terms. Amendments do not apply to contracts already concluded and confirmed.
13.3 Governing law
Matters not governed by these Terms are subject to the law of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection, Act No. 40/1964 Coll. Civil Code (in particular §§ 619 to 627) and Act No. 513/1991 Coll. Commercial Code.
13.4 Severability
If any provision of these Terms becomes invalid or ineffective, this does not affect the validity of the remaining provisions.
13.5 Precedence of mandatory provisions
Any provision of these Terms that would conflict with mandatory consumer protection legislation shall not apply in relation to a consumer; the relevant statutory rules apply instead.