Liliia Viernikova - VICEpcBajkalská 2C, 831 04 Bratislava · IČO: 57312761 DIČ: 3122365631 · IČ DPH (§7a): SK3122365631, neplatca DPH© 2026 VICEpc — All rights reserved
Warranty
We are liable to consumers for defects appearing within 24 months of delivery (12 months for B2B purchases under a company ID). We use only original parts from trusted brands.
Every build is stress-tested before shipping. We photograph the assembly, testing and packing, and record the serial numbers of all components.
What's covered?
What's not covered?
We are not liable for damage caused by:
You can upgrade your build. Adding RAM or a drive, or swapping a component, does not in itself void anything. Our liability is excluded only for defects that such work demonstrably caused. Message us first — we'll advise, and it avoids any misunderstanding.
How to make a claim
Email vicepc.slovensko@gmail.com with your order number and a description of the fault.
We'll issue written confirmation of the notified defect, stating the period for its remedy, and start remote diagnostics.
If physical work is needed, ship the PC to the address we provide. Please pack it in the original box with the internal padding.
We'll handle the claim within 30 days of notification. A longer period is only possible for an objective reason beyond our control — for example an RMA procedure with the component manufacturer. We'll notify you in writing if that happens.
For accepted claims we cover shipping both ways. If the claim proves unfounded or the defect isn't covered, the buyer bears the shipping and diagnostic costs.
What you're entitled to
Repair or replacement first — your choice, unless the option chosen is impossible or disproportionately costly. If we don't fix it within the deadline, or the same defect recurs, you're entitled to a proportionate price reduction or to withdraw from the contract.
Returns
As a consumer you have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason.
You complete the form online, no registration needed — just your name, order number and email. Confirmation arrives by email with the date and time of submission.
What you can try out
Go ahead and unpack it, plug it in, boot it and check everything works — exactly as you would in a physical store. Nobody will deduct anything for that.
You are, however, liable for diminished value if handling goes beyond that:
Serial numbers. A returned build must contain the same components we delivered. We record serial numbers during assembly. If a component is missing or has been swapped, we'll reduce the refund by its value.
We photograph the condition of returned goods on receipt. We'll inform you in writing of any reduction to the refund and the reasons for it, together with the refund itself.
Note
Terms may change; the version in force when you submit your order applies to it. Full details are in our Terms and Conditions. Every build is documented before shipping.